Transactions Policy
Last updated: 2 October 2026
Payment methods
You can pay at Eliza London through our payment partner Whop using:
- Visa
- Mastercard
- American Express
These are the only payment methods we accept. They are shown at checkout before you confirm your order, and we never charge a surcharge for any of them.
Currency
All prices are displayed and charged in pounds sterling (GBP) and include VAT. If your card is issued in another currency, your bank sets the exchange rate and may apply a conversion fee.
The total price
The price on the product page is the full price, including VAT. At checkout you see the total before you confirm: delivery is free, and import VAT and customs duty are included. No fee, surcharge or cost of any kind is added during or after checkout, and no additional product or service is ever added without your express consent. The amount on the checkout page is exactly the amount charged.
When you are charged
Your card is charged when you confirm your order at checkout; that confirmation places a binding order with an obligation to pay. Once the payment is confirmed you receive an order confirmation email with your order number and a summary of your purchase, and the contract is concluded at that moment.
How payment works
At checkout you are redirected to Whop's secure payment page, where you choose your card and complete the transaction over an encrypted (SSL) connection. Whop is PCI DSS compliant. Your card details are handled solely by Whop and the card networks and are never stored on our servers. Your bank may ask you to approve the payment in your banking app.
On your statement
The charge appears on your bank or card statement with the prefix WHOP_ followed by our store reference, rather than under our store name. Please bear this in mind before querying a charge with your bank.
Declined or failed payments
If a payment is declined, no order is created and nothing is charged. Check your card details or try another card; if the problem persists, your bank can tell you why, and our customer service is happy to help.
Fraud prevention
To protect our customers, some orders are subject to verification checks. Occasionally we contact you to confirm details before processing. An order we cannot verify is cancelled and refunded in full to the original payment method.
Refunds
Refunds are always made to the card you paid with, at no cost to you, within the timescales in our Return, Cancellation & Refund Policy. Your bank may take 3 to 5 working days to show the refund.
Chargebacks
If you have a question about a charge, contact us before raising a dispute with your bank; we reply within one working day and resolve most questions immediately. Unjustified chargebacks are contested with the card issuer.
Contact
Email: info@eliza-london.com | Phone: +44 7458 107672
Customer service: Monday to Friday 9am to 5pm, Saturday and Sunday 11am to 4pm (UK time)
Eliza London, a trading name of Silvercrest Commerce LLC
75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050.